Shipping policy

This Shipping and Delivery Policy outlines how Vívencia processes and ships orders placed on vívencia.com.

1. Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Times
Estimated delivery times vary depending on your location and are typically between 7-15 business days from the shipping confirmation date. These are estimates only and not guaranteed.

3. Shipping Rates
Shipping charges, if any, are calculated and displayed at checkout based on your delivery address and order details.

4. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your delivery's progress.

5. Customs, Duties, and Taxes
For international orders, your order may be subject to import duties and taxes, which are charged once the package reaches its destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.

6. Delays
Occasionally shipments may be delayed due to customs processing, courier issues, or circumstances beyond our control. We appreciate your patience and will assist with any delivery concerns.

7. Contact
If you have questions about your shipment, please contact us at support@vivencia.com with your order number.